Terms of Service

    Last Updated: February 23, 2026

    These Terms of Service ("Terms") govern your access to and use of Fix-a-Plane website (the "Site"), operated by Luma Technology Group, LLC, a New York limited liability company ("we," "us," or "our"). By accessing, browsing, or using the Site (including submitting reviews, ratings, photos, or other content), you agree to be bound by these Terms. If you do not agree, do not use the Site.

    1. The Service

    The Site is a directory of aviation maintenance shops where users may view listings and submit reviews, ratings, photos, comments, and other user-generated content ("User Content") based on their personal experiences.

    2. Eligibility

    You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Site. By using the Site, you represent that you meet this requirement and have the legal capacity to agree to these Terms.

    3. User Accounts

    Some features may require registration. You agree to provide accurate information and keep your account secure. You are responsible for all activity under your account.

    4. User Content and Representations

    You retain ownership of your User Content but grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, modify (for formatting), distribute, display, and perform it on the Site and in promotions. You represent and warrant that:

    • Your User Content is truthful, based on your firsthand experience, and does not violate any law or third-party rights (including defamation, privacy, publicity, or intellectual property rights).
    • You have read and agree to our Review Policy (below).
    • You will not submit fake, incentivized, duplicate, or harassing content.

    5. Prohibited Conduct

    You agree not to:

    • Submit false, defamatory, libelous, harassing, threatening, or illegal content.
    • Post content that violates our Review Policy.
    • Impersonate others or create fake accounts/reviews.
    • Solicit, offer compensation for, or trade reviews.
    • Use bots, scripts, or automation to post or manipulate content.
    • Scrape, copy, or commercially exploit the Site without permission.
    • Interfere with the Site's operation or security.

    6. Content Moderation and Removal

    We reserve the right (but have no obligation) to screen, moderate, edit, refuse to post, remove, or reinstate any User Content at our sole discretion, for any reason or no reason, without prior notice. We are not required to give reasons for moderation decisions.

    7. Disclaimers and Limitation of Liability

    THE SITE AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE ARE NOT RESPONSIBLE FOR USER CONTENT. UNDER 47 U.S.C. § 230 (SECTION 230 OF THE COMMUNICATIONS DECENCY ACT), WE ARE NOT TREATED AS THE PUBLISHER OR SPEAKER OF THIRD-PARTY CONTENT AND ARE NOT LIABLE FOR DEFAMATION, FALSE STATEMENTS, OR OTHER CLAIMS ARISING FROM USER REVIEWS OR OTHER USER CONTENT. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY SHALL NOT EXCEED $100.

    8. Indemnification

    You agree to indemnify, defend, and hold us harmless from claims arising from your User Content, your violation of these Terms, or your use of the Site.

    9. Dispute Resolution

    These Terms are governed by New York law (without regard to conflict of laws). Any disputes shall be resolved exclusively in the state or federal courts located in New York County, New York. You waive any objection to venue or inconvenience of forum.

    10. Changes to Terms

    We may update these Terms. Continued use after changes constitutes acceptance. We will post the new version with an updated "Last Updated" date.

    11. Contact

    Questions: legal@lumatechnology.com

    By using the Site, you acknowledge you have read, understood, and agree to these Terms.

    Review Policy (Content Guidelines)

    We welcome honest, firsthand reviews from actual customers of aviation maintenance shops listed on the Site. Reviews help other aircraft owners and operators make informed decisions. To maintain trust and usefulness, all reviews must follow these rules.

    1. Reviews Must Be Based on Personal Experience

    You must have personally used the shop's services (or had direct relevant interaction). Reviews must reflect your genuine opinion and experience — no hearsay, rumors, or secondhand information. Do not post reviews about shops you own, work for, compete with, or have a close personal/financial relationship with (conflict of interest).

    2. Be Truthful and Relevant

    Reviews should focus on the consumer experience: quality of work, turnaround time, pricing, communication, professionalism, facility condition, etc. Stick to facts and your personal observations. Avoid irrelevant rants (e.g., politics, unrelated events, or broad industry complaints). Opinions are allowed ("worst service ever," "highly recommend"), but statements presented as fact must be accurate.

    3. Prohibited Content

    We will remove (and may ban users who post) content that:

    • Is fake, fabricated, duplicate, or incentivized (including compensated, traded, or solicited reviews).
    • Contains threats, harassment, hate speech, discrimination, profanity, or personal attacks.
    • Includes private personal information (names, emails, phone numbers, etc.) without consent.
    • Violates copyright, trademark, or other intellectual property rights.
    • Promotes illegal activity or violates FAA regulations in a way that constitutes defamation or false advertising.
    • Is spam, advertising, or off-topic.

    4. Photos and Other Media

    Submit only media you own or have rights to. Media must be relevant to your experience at the shop. No watermarks, logos, or promotional content.

    5. Reporting and Moderation

    Businesses may publicly respond to reviews. Anyone may flag reviews suspected of violating this Policy. Provide specific reasons and evidence when possible.

    We review flags but do not mediate factual disputes (e.g., "he said/she said" about service quality). We generally allow differing opinions to stand unless they clearly violate these rules.

    Our moderation decisions are final.

    6. Consequences

    Violations may result in removal of content, account suspension, or permanent ban. Repeated or egregious violations may lead to reporting to law enforcement if applicable.

    By submitting a review or other content, you confirm you have read and agree to this Review Policy and our Terms of Service.